1. What machine formats are
We offer our design sets
in ten major machine formats: dst, exp, hus, jef, pes, vip, and
xxx. **Please specify format when ordering. If no format is
specified, PES will be sent.
2. Will your designs work on
If you have a way to get
designs FROM your computer TO your embroidery machine, then the answer
is yes. You will need the appropriate hardware/software to use
these designs. Examples include your embroidery software, a
reader/writer box such as Magic or Amazing box, etc. Our designs are
offered via download and CD Rom only.
3. Do you sell single
At the present time we
do not sell single designs. Only design sets.
4. Do you have a "Terms of
Yes! Thank you for
asking. Our policy is as follows:
These designs that you purchase CAN be stitched on items to be sold, but
the designs themselves CANNOT BE SOLD, TRADED, SHARED or INCLUDED on any
design set--(THIS INCLUDES PURCHASING WITH THE INTENT TO COPY AND SHARE
WITH YOUR FRIENDS. :-) However, you MUST have PURCHASED our designs in
order to use them on items you sell.
allow limited use of the embroidered designs on items for resale; if you
plan to sell more than 100 of an item that you have used our design on
please contact us at
firstname.lastname@example.org for a specified commercial
Please, if you use our designs on items that you make a profit off of,
kindly give us the courtesy of purchasing our design set...and not
simply downloading our free designs. All of our design patterns are
created by my sister and I, many hours have gone into these patterns to
bring you unique high quality designs. Please respect our work.
If you have a website for your business or sell on ebay, please give us
credit for our designs by stating "These designs purchased from Designs
by 2 SisterSewing" and kindly link Designs by 2SisterSewing to our
website, www.2sistersewing.com. We understand a link is not allowed in
ebay auctions. If you have any items you've made with our designs, we
would be THRILLED to display them on our projects page. We are always
happy to answer any questions you may have. Please email us at
5. Do you offer refunds?
No. Due to the
electronic nature of the product and it's ability to be reproduced,
refunds are not offered. If you receive a damaged cd, we will
gladly exchange it for a new one. Thanks for your understanding
and cooperation with this policy.
6. How do I pay for my
We accept the
following payment methods securely through our shopping cart:
Visa, Mastercard, Discover and American Express are available through
PayPal. You may also send your order by mail with a money order,
please email to have the address sent to you.
7. How will I receive my designs?
A. Your designs will be emailed in zip files within 24 hours.
B. You may opt for
your entire order on CD. This is available for an additional
cost of $5.95. Simply choose CD under shipping options at the end of
a design page. Your CD will be mailed via USPS 1st Class
Mail within 1-2 business days.
8. When will I receive my
9. 8. I emailed you this morning and have not received a response
Your email is important
to us and will be answered as soon as possible. We operate out of
our home and have families and children to tend to. Kindly allow up to
24 hours to receive a response to your email. Most often it will be much
faster..sometimes if timing is right it turns out to be within minutes,
other times, hours. Thanks so much for allowing us 24 hours to
give you excellent customer service.
I received my designs via download or in my email. The colors are all
weird and are nothing like shown on your website!
Regarding the colors
being off or "weird", this is not uncommon at all due to the fact that
each format has it's own color palette...and they can be quite different
from one format to another. Therefore, often times upon conversion, the
original colors of the designs will change and vary from format to
format. Again, this is totally normal, and the reason why color charts
are provided with each design set. If you follow the color chart
provided, the design will stitch out in the appropriate colors.
10. I would like to be notified automatically of new design sets, free
designs, and sales. How can I do that?
Thank you so much! PLEASE enjoy these designs and HAPPY STITCHING!